AI Integration — Public Sector

We help your team read paperwork; civic decisions stay with your officers.

Careful AI summarisation and drafting assistance for Malaysian government agencies and government-linked companies — aligned with MyDigital, MAMPU and PDPA throughout.

Request a Service Review See Our Solutions

PDPA-Aware MAMPU-Aligned +60 3 8261 7493 [email protected]

What We Offer

Three Measured Engagements

Each engagement is designed around the actual pace of government work — not a rushed pilot, but a considered reading of where AI can help without displacing officer judgement.

REF-001 / ADVISORY

Service Reading Review

A focused engagement for government agencies and GLCs. We sit with your operations head and one service-counter lead, read a sample of citizen correspondence and case files, and write a brief on where careful AI summarisation could ease handling.

MyDigital, MAMPU and PDPA-aware throughout
Authorised review of real citizen files
Written brief delivered to management

RM 1,180 Enquire

REF-002 / DEPLOYMENT

Drafting & Reading Pilot

A measured deployment of AI drafting assistance for citizen correspondence and case-summary preparation. The system drafts; officers always confirm before sending. Integration is read-only and within an air-gapped environment where required.

Six-week supervised period included
Training for two officers
Usage policy aligned with MAMPU and PDPA

RM 5,210 Enquire

REF-003 / ONGOING

Quarterly Stewardship

A quarterly advisory engagement for agency leaders whose teams already use AI assists in administrative work. Each quarter we sample outputs, audit boundaries, and write a brief for your director.

Ongoing MyDigital, MAMPU & PDPA alignment
Quarterly audit brief for your director
Yearly summary for senior management committee

RM 4,840 / qtr Enquire

Why Pelita

What Distinguishes Our Approach

Government work carries weight that private-sector deployments do not. Our approach is built around that fact.

Officer Authority Preserved

Every AI output is a draft or a summary that an officer reads and approves. No autonomous decisions, no sign-offs without human review.

Compliant by Design

Work is shaped around PDPA obligations and MAMPU guidance from the first day of engagement — not retrofitted at the end.

Plain Written Deliverables

We write briefs, not dashboards. Every engagement produces a readable document your director can act on or file.

Public Sector Familiarity

We understand how Malaysian government departments receive, route and resolve citizen correspondence — the process context that commercial AI vendors often miss.

Data Stays Within Boundaries

Where required, integration operates within air-gapped or read-only environments. Citizen data does not leave approved infrastructure.

Measured Pace of Engagement

We do not push for speed. Engagements follow the working rhythm of the agency, with checkpoints built around your procurement and approval cycle.

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Would a Service Reading Review be useful for your team?

We can arrange a short preliminary call to hear about your agency's current correspondence load and suggest whether our work is a reasonable fit. No commitment required at this stage.

Get in Touch View Solutions

+60 3 8261 7493 [email protected]

Common Questions

Frequently Asked Questions

Does the AI ever make decisions on citizen cases without officer review?

No. The AI produces drafts and summaries that an authorised officer reads and approves before any action or outgoing correspondence. The decision authority remains entirely with your officers throughout.

How does Pelita handle citizen data under PDPA?

We work within your agency's existing data governance framework. Before any file is reviewed, we confirm authorisation and data classification requirements. Where required, integration is read-only or within an air-gapped environment. We do not store citizen data on external systems.

Is this aligned with MAMPU guidance on AI in public service?

Yes. Our engagements are designed with MAMPU guidance in mind at every stage. The usage policy we prepare for clients is written to align with current MAMPU directives, and we review this alignment at each quarterly audit where applicable.

How long does the Service Reading Review take?

Typically two to three working weeks from the initial briefing session, including the file review period and drafting of the written brief. We work to your agency's availability and approval timelines rather than imposing a fixed schedule.

Can a GLC engage Pelita, or is this only for government ministries?

Both. Our engagements are appropriate for federal and state agencies, statutory bodies, and government-linked companies that handle citizen or public correspondence and require the same care around data handling and compliance.

What does the Quarterly Stewardship engagement cost and what does it cover?

The Quarterly Stewardship is priced at RM 4,840 per quarter. Each quarter includes a sample output review, a boundary audit, and a written brief for your director. Once per year, we produce a summary suitable for presentation to your senior management committee.

Our Location

Find Us in Petaling Jaya

Unit 14-2, Menara Prudential, Persiaran Tropicana, 47410 Petaling Jaya, Selangor

Send an Enquiry

Office Details

Telephone

+60 3 8261 7493

[email protected]

Address

Unit 14-2, Menara Prudential
Persiaran Tropicana
47410 Petaling Jaya, Selangor

Office Hours

Monday – Friday: 8:30 am – 5:30 pm
Saturday: 9:00 am – 1:00 pm
Sunday & Public Holidays: Closed